Return and Refund Policy

At GGS Pantry, our nut butters are made fresh in small batches and we stand by their quality. As they are food products, to maintain the highest standards of food safety and to process orders rapidly, we enforce a strict return and refund policy.

1. All Sales Are Final

Due to strict hygiene, health, and safety protocols, all sales are final. We do not accept returns, exchanges, or process refunds for any opened or unopened products once they have been shipped.

Our products contain nuts (peanuts, almonds and/or cashews) and are prepared in a facility that handles nuts. Please check ingredients before purchase; we cannot offer refunds for allergic reactions or change of taste preference.

2. Order Cancellations & Amendments

To ensure you receive your order as fast as possible, orders are processed rapidly by our fulfillment center. You have a strict 30-minute window immediately after checkout to cancel or amend your order.

If a website issue or technical error on our end prevents you from canceling your order within this 30-minute window, please email us immediately at ggbutterco@gmail.com with the subject line “URGENT: ORDER AMENDMENT – [Your Order ID]” and include a brief description or screenshot of the error. We will do our absolute best to intercept and amend the order, but please note that manual interceptions are not guaranteed once the order has moved to fulfilment.

3. Damaged, Incorrect, or Defective Items

While we do not accept returns for change of mind or personal results, we will always take responsibility if a mistake happens on our end.

If your package arrives physically damaged, leaking, or if you received the incorrect item, you must notify us within 48 hours of delivery.

• Please email us at ggbutterco@gmail.com with your Order ID.
• Include clear photos or videos of the damaged/incorrect item and the shipping box.
• Once verified, we will gladly issue a direct replacement for the affected item at no additional cost to you. (Refunds will not be issued; only replacements).

Please note: All replacement and exchange requests are subject to review and product availability.

4. Storage & Freshness

Our nut butters contain no preservatives or stabilisers. Natural oil separation is normal, simply stir before use. Store in a cool, dry place away from direct sunlight and consume before the best-before date printed on the jar.

Quality concerns not caused by shipping (e.g. an unusual smell or taste on opening) must be reported within 48 hours of delivery with photos and your Order ID to ggbutterco@gmail.com for review.